Proactive Chat – Top Chat Entry Pages Report

This report shows a list of URLs from which customers chatted with agents. In the report, if a particular page count is high, it might indicate the page is not user friendly and needs the agent's intervention.

DB View

This report maps to this DB View: ProactiveChatEntryPagesView.

Enter Parameter Values for an Integrated Installation

If you are running Reports in an integrated Response Live installation, refer to this section. If you are running Reports in a stand alone Response Live installation, refer to the section for stand alone reports.

Find Criteria

All

Select all criteria.

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Fields

Select this option to search using the available query fields.

iChannel

Select a specific iChannel from list.

Date Predefined Range

Select the date range you want to search from the menu. The choices are:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Date Value Range

Enter the date range you want to report to cover.

Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.
Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.

Enter Parameter Values for a Stand Alone Installation

If you are running Reports in a stand alone Response Live installation, refer to this section. If you are running Reports in an integrated Response Live installation, refer to the section for integrated reports.

Find Criteria

All

Select all criteria.

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu.

Fields

iChannel

Select a specific iChannel from list.

Beginning Date

Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.

Ending Date

Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.

Report Results

The following table describes the information provided in the Proactive Chat Top Chat Entry Pages Report columns.

Column	Description
Page Title	This column displays the title of the web page.
Page URL	This column displays the URL of the web page.
Count	This column displays the total number of times the chat was initiated.
Percentage	This field displays the percentage of times the chat was initiated for that iChannel.

Output

Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

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