Categorized Messages List Report

This report is similar to the Categorized Messages Detail Report except it displays the messages in a list without detail.

Scroll down to view a description of the results of the report.

DB View

This report maps to this DB View: MessageSenderCategoryView, which associates your customer's messages with the categories the Customer Service Representatives have placed them in.

Enter Parameter Values

Content

Channel

Select the method that indicates how the message was received by Response (e-mail or form message).

Output format

Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Find Criteria

Date Range

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Fields

Select this option to search using the available query fields.

Subject

Enter the subject of the bounced message.

Sender e-mail

Enter the sender's e-mail address.

Sender name

Enter the sender's name of the messages you are looking for.

Queue in

Select the department for the queue.

Name

Select the queue name.

Date Predefined Range

Select the date range you want to search from the menu. The choices are:

Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year

Date Value Range

Enter the date range you want the report to cover.

Beginning received date

Enter the beginning received date for the data you want the report to cover. When searching for actions, the search is on the date on which the message was acted on. The format is MM/DD/YYYY.

Ending received date

Enter the ending received date for the data you want the report to cover. When searching for actions, the search is on the date on which the message was acted on. The format is MM/DD/YYYY.

Beginning completed date

Enter the beginning completed date range that you want the report to cover. When searching for messages, the search is usually on the date on which the message was received, completed, or sent. The format is MM/DD/YYYY.

Ending completed date

Enter the ending completed date range that you want the report to cover. When searching for messages, the search is usually on the date on which the message was received, completed, or sent. The format is MM/DD/YYYY.

Report results

The date range of the report appears above the results table.

Term	Explanation
Received	The time the message was received.
Is Confidential	Indicates the confidentiality attribute is assigned to the message.
Subject	The subject of the message.
From	The sender of the message.
Category Total	Total number of messages for the selected category.