Categories are labels users can apply to incoming messages.
This report shows a numerical representation of the number of messages per category, in vertical bar chart format. Scroll down to view a description of the results of the report.
This report maps to this DB View: CategoryVolumeDayView, which shows the aggregate performance information by category rolled up by day.
Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.
Select the language in which you want the report to be delivered.
Displays the method format that indicates how the message was received by Response.
All
Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:
Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year
Select this option to search using the available query fields.
Category
Select the name of a category assigned to incoming messages and used in responses.
Hotkey
Enter the characters assigned to a category to allow for quick entry of a category in an outgoing message.
Queue in
Select the department for the queue.
Select the name of the queue.
Select the date range you want to search from the menu. The choices are:
Today
This Week
This Month
This Year
Yesterday
Last Week
Last Month
Last Year
Enter the date range you want the report to cover.
Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.
Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.
The date range for the report appears above the results table.
|
Term |
Explanation |
|
Categories |
Displays the category name. |
|
Category Assignments |
The number of messages assigned to each category, including messages assigned to the category’s subcategories. |
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